5 months ago
Good Record Keeping
Good record-keeping is essential. Claims can be made a significant time after treatment, especially where a side effect or problem is not apparent immediately. If there is no documentary evidence to prove that you acted competently or advised properly of the risks involved in treatment, how can you defend yourself?
Wherever possible, keep notes of all patient consultations, telephone conversations and correspondence. Make sure you can read your notes so that they can be relied on later.
If a complaint or claim has been made against you, never destroy, re-write or alter your records. Even if this was done innocently, it will bring your honesty and integrity into question.